All items ship directly from the studio after being carefully packaged.

If you have any questions regarding items and/or other content on this site, or about the status of your order, please don’t hesitate to contact us!

Shipping:

We ship USPS, unless special mailing considerations are requested prior to a purchase. Please make sure the shipping address is accurate at checkout. If it gets returned there will be additional shipping charges to resend it to you, and no one wants that. If it does get returned due to wrong address and you opt to cancel order, the original shipping cost is nonrefundable.

If you need expedited delivery, send an email requesting that before going through checkout, to confirm the estimated time of arrival that works for you, and to arrange additional payment if necessary. Orders can not be expedited after they are processed for shipment.

Customs Fees (International Buyers):

Please check with your postmaster or customs office regarding import fees that may apply to your purchase. The Open Forge and Wild Pulp are not responsible for any customs fee charges you may incur to claim your package. If your package is returned because you do not pay a customs fee, and your package arrives undamaged back in the studio, you will be refunded, excluding the original shipping cost.

Canadian Buyers:

On occasion, packages take longer to arrive at Canadian destinations. We're not sure why this is, but we've never had one go missing or damaged, so hang in there. Any questions, just send an email.

Returns:

Returns and exchanges are gladly accepted on undamaged, smoke and perfume-free, resalable items. Contact us within 7 days of delivery to let us know of your intention, and ship items back within 30 days of delivery for a full refund, minus the initial shipping cost.

Additional:

All content on this site is protected by all applicable copyright and trademark laws, unless otherwise noted. All reproduction rights are retained in full, and may not be reproduced by any process without the express written permission from Christopher Smith, or those authorized by The Open Forge. Purchase of a print or original does not transfer these rights.